A1 Batterypro understand that there may come a time where you
need to return a purchase from us, and we want to make the
returns process as trouble-free as possible for you.
A1 Batterypro are committed to customer service excellence. We
stand behind the goods and services provided by us and want our
customers to be completely satisfied with their purchase. We will
resolve each return request fairly and reasonably. If you are not
happy with a product you have purchased or you have changed
your mind, simply return it to your nearest A1 Batterypro store
for a refund or exchange in accordance with the below
If you have changed your mind about your purchase, A1 Batterypro will be
pleased to offer you a refund or exchange provided that:
If you are unable to provide a satisfactory proof of purchase, A1
Batterypro may, at its absolute discretion, provide you with an exchange
or A1 Batterypro Gift Card to the current value of the item.
Unless Australian Consumer Law applies, please note change of
mind returns are not available for the following purchases:
Shipping and delivery fees are non-refundable.
All items purchased can be returned in-store in person or alternatively can
be returned via a freight courier (at the consumer’s cost) to the nearest
A1 Batterypro store. (See below for important details when shipping
Prior to returning any items, we do request that an RGA (Return Goods
Authority) be completed with all required information, to obtain an
Authorised Return number. This will assist our team to easily identify
where the return has come from and eliminates the risk of delay in your
refund or your return not being processed.
Click here for our online RGA document.
If you believe you have a faulty product, you must provide proof of
purchase to receive a refund or replacement product. Proof of purchase
may be your original tax invoice or credit card statement.
You must either make a claim in writing to “email address” or contact our Sales Team for further advice and support. We ask that you have the following details ready:
A1 Batterypro needs to be satisfied that the product is faulty, the cause of
the fault and that the problem with the goods is a manufacturer fault. A1
Batterypro reserves the right to have returned goods assessed within a
reasonable time frame by the manufacturer to determine this, including
whether the goods are defective or simply require some form of basic
You may be required to pay labour, assessment and/or freight fees, such
as where goods are assessed to have been damaged by misuse or
accident, or where your rights under the Australian Consumer Law or any
manufacturer’s warranty do not apply. We may provide you with an
indicative fee, which may vary due to reasons beyond our control.
A1 Batterypro reserves the right to decline an exchange, refund, or repair
where any product fault is caused by misuse or neglect and is not caused
by a manufacturing fault.
The Australian Consumer Law (ACL) protects consumers by given them
certain guaranteed rights when they buy goods and services.
For example, the ACL requires that goods must be free of defects and do
what they are meant to do. Services must be carried out with care & skill.
These rights, which the ACL says automatically apply whenever goods or
services are supplied to a consumer, are called ‘Consumer Guarantees’.
“Our goods come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and compensation for
any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.”
“Our services come with guarantees that cannot be excluded under the Australian
Consumer Law. For major failures with the service, you are entitled:
You are also entitled to be compensated for any other reasonably foreseeable loss
If the failure does not amount to a major failure, you are entitled to have problems
with the service rectified in a reasonable time and, if this is not done, to cancel your
contract and obtain a refund for the unused portion of the contract.”