close

Returns & Refund Policy

A1 Batterypro understand that there may come a time where you need to return a purchase from us, and we want to make the returns process as trouble-free as possible for you.

A1 Batterypro are committed to customer service excellence. We stand behind the goods and services provided by us and want our customers to be completely satisfied with their purchase. We will resolve each return request fairly and reasonably. If you are not happy with a product you have purchased or you have changed your mind, simply return it to your nearest A1 Batterypro store for a refund or exchange in accordance with the below information.

Change of Mind Returns – 10 days

If you have changed your mind about your purchase, A1 Batterypro will be pleased to offer you a refund or exchange provided that:

  • You return the item within 10 days of the invoice date
  • You produce a satisfactory proof of purchase (being your original register receipt or online proof of purchase, such as a tax invoice)
  • The item is in re-saleable condition, including its original packaging (if any), is unused and has not been installed and is in the same condition it was purchased.

If you are unable to provide a satisfactory proof of purchase, A1 Batterypro may, at its absolute discretion, provide you with an exchange or A1 Batterypro Gift Card to the current value of the item.

Unless Australian Consumer Law applies, please note change of mind returns are not available for the following purchases:

  • Special items ordered (unless the product is not fit for purpose or faulty) or products that have been modified or used contrary to the products intended purpose or outlined in the product instructions

Shipping and delivery fees are non-refundable.

Returning Items

All items purchased can be returned in-store in person or alternatively can be returned via a freight courier (at the consumer’s cost) to the nearest A1 Batterypro store. (See below for important details when shipping batteries.)

Prior to returning any items, we do request that an RGA (Return Goods Authority) be completed with all required information, to obtain an Authorised Return number. This will assist our team to easily identify where the return has come from and eliminates the risk of delay in your refund or your return not being processed.

Click here for our online RGA document.

Faulty Goods Returns

If you believe you have a faulty product, you must provide proof of purchase to receive a refund or replacement product. Proof of purchase may be your original tax invoice or credit card statement.

You must either make a claim in writing to “email address” or contact our Sales Team for further advice and support. We ask that you have the following details ready:

  • Details of the alleged defect or fault and the circumstances in the lead up to the defect or fault
  • The purpose of which the product was intended for – For example, starting a 2015 Diesel, Toyota Landcruiser
  • Provide proof of purchase

A1 Batterypro needs to be satisfied that the product is faulty, the cause of the fault and that the problem with the goods is a manufacturer fault. A1 Batterypro reserves the right to have returned goods assessed within a reasonable time frame by the manufacturer to determine this, including whether the goods are defective or simply require some form of basic troubleshooting.

You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which may vary due to reasons beyond our control.

A1 Batterypro reserves the right to decline an exchange, refund, or repair where any product fault is caused by misuse or neglect and is not caused by a manufacturing fault.

The Australian Consumer Law & Your Rights

The Australian Consumer Law (ACL) protects consumers by given them certain guaranteed rights when they buy goods and services.

For example, the ACL requires that goods must be free of defects and do what they are meant to do. Services must be carried out with care & skill.

These rights, which the ACL says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.

Goods –

“Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”

Services –

“Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensation for its reduced value

You are also entitled to be compensated for any other reasonably foreseeable loss or damage.

If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.”